Last Updated: June 2026
Welcome to Mulberry Family Cafe. This Shipping & Delivery Policy explains how we process, prepare, and deliver orders placed through our website.
Shipping & Delivery Policy
At Mulberry Family Cafe, we strive to prepare and deliver fresh food and beverages in a timely manner.
Order Processing
- All orders are processed upon successful payment confirmation.
- Orders are typically prepared within 15–45 minutes, depending on the items ordered and current order volume.
- During peak hours, weekends, holidays, or special events, preparation times may be slightly longer.
Store Pickup
Customers may choose to collect their orders directly from our café.
Pickup Instructions:
- Please bring your order confirmation or order ID when collecting your order.
- Orders should be collected during our business hours.
- If you are unable to collect your order, please contact us as soon as possible.
Local Delivery
Where delivery service is available, orders will be delivered to the address provided during checkout.
Delivery times may vary depending on:
- Traffic conditions
- Weather conditions
- Order volume
- Delivery location
While we aim to meet estimated delivery times, delays may occasionally occur due to circumstances beyond our control.
Delivery Areas
Delivery services are available only in selected serviceable locations. Customers will be notified during checkout if delivery is available for their address.
Delivery Charges
Delivery charges, if applicable, will be displayed during the checkout process before payment is completed.
Failed Deliveries
Delivery may be unsuccessful if:
- Incorrect delivery information is provided.
- The recipient is unavailable.
- The delivery location is inaccessible.
In such cases, additional charges may apply for re-delivery where applicable.
Order Tracking
Customers may contact our support team for updates regarding their order status.
Delays
Although we make every effort to deliver orders on time, Mulberry Family Cafe shall not be held responsible for delays caused by:
- Natural disasters
- Severe weather conditions
- Traffic disruptions
- Technical issues
- Government restrictions or emergencies
Contact Information
For any delivery-related questions, please contact us:
Mulberry Family Cafe
Website: https://www.mulberryfamily.com
Email: support@mulberryfamily.com
Phone:+91 9884631572
Address: Nagappan Complex, 60, Rajiv Gandhi Salai, OMR Service Rd, Karapakkam, Tamil Nadu 600097
Policy Updates
Mulberry Family Cafe reserves the right to modify this Shipping & Delivery Policy at any time without prior notice. Any updates will be posted on this page and will become effective immediately upon publication.
Note: If you offer pickup only and do not provide home delivery, replace the “Local Delivery” section with:
Currently, Mulberry Family Cafe offers Store Pickup only. Customers can place orders online and collect them from our café during business hours. Home delivery services are not available at this time.
Cancellation Policy
Last Updated: June 2026
Welcome to Mulberry Family Cafe. This Cancellation Policy explains the terms and conditions for cancelling orders placed through our website.
Cancellation Policy
At Mulberry Family Cafe, we aim to prepare and serve fresh food and beverages as quickly as possible. Because orders are processed immediately after confirmation, cancellation requests are subject to the following conditions.
Order Cancellation by Customer
- Customers may request cancellation of an order immediately after placing it.
- Cancellation requests will be accepted only if the order has not yet entered the preparation stage.
- Once food or beverages have begun preparation, the order cannot be cancelled.
How to Request a Cancellation
To request an order cancellation, please contact us as soon as possible using the contact details provided below:
Phone: +91 9884631572
Email: support@mulberryfamily.com
Please include your:
- Order Number
- Name
- Contact Number
Refund for Cancelled Orders
- If an order is successfully cancelled before preparation begins, the payment will be refunded to the original payment method used during checkout.
- Approved refunds are generally processed within 5–10 business days, depending on your bank, card issuer, UPI provider, or payment service provider.
Orders That Cannot Be Cancelled
Cancellation requests will not be accepted in the following situations:
- Food or beverage preparation has already started.
- The order has already been packed for pickup or delivery.
- The order has been collected by the customer.
- The order has been handed over for delivery.
Cancellation by Mulberry Family Cafe
We reserve the right to cancel an order under certain circumstances, including but not limited to:
- Product unavailability
- Technical or system errors
- Payment verification issues
- Unexpected operational difficulties
- Circumstances beyond our reasonable control
In such cases, customers will be notified, and any payment received will be refunded to the original payment method.
Contact Information
For any questions regarding cancellations, please contact:
Mulberry Family Cafe
Website: https://www.mulberryfamily.com
Email: support@mulberryfamily.com
Phone: +91 9884631572
Address: Nagappan Complex, 60, Rajiv Gandhi Salai, OMR Service Rd, Karapakkam, Tamil Nadu 600097
Policy Updates
Mulberry Family Cafe reserves the right to modify or update this Cancellation Policy at any time without prior notice. Any changes will be posted on this page and become effective immediately upon publication.