At Mulberry Family Cafe, we strive to prepare and deliver fresh food and beverages in a timely manner.

Order Processing

  • All orders are processed upon successful payment confirmation.
  • Orders are typically prepared within 15–45 minutes, depending on the items ordered and current order volume.
  • During peak hours, weekends, holidays, or special events, preparation times may be slightly longer.

Store Pickup

Customers may choose to collect their orders directly from our café.

Pickup Instructions:

  • Please bring your order confirmation or order ID when collecting your order.
  • Orders should be collected during our business hours.
  • If you are unable to collect your order, please contact us as soon as possible.

Local Delivery

Where delivery service is available, orders will be delivered to the address provided during checkout.

Delivery times may vary depending on:

  • Traffic conditions
  • Weather conditions
  • Order volume
  • Delivery location

While we aim to meet estimated delivery times, delays may occasionally occur due to circumstances beyond our control.

Delivery Areas

Delivery services are available only in selected serviceable locations. Customers will be notified during checkout if delivery is available for their address.

Delivery Charges

Delivery charges, if applicable, will be displayed during the checkout process before payment is completed.

Failed Deliveries

Delivery may be unsuccessful if:

  • Incorrect delivery information is provided.
  • The recipient is unavailable.
  • The delivery location is inaccessible.

In such cases, additional charges may apply for re-delivery where applicable.

Order Tracking

Customers may contact our support team for updates regarding their order status.

Delays

Although we make every effort to deliver orders on time, Mulberry Family Cafe shall not be held responsible for delays caused by:

  • Natural disasters
  • Severe weather conditions
  • Traffic disruptions
  • Technical issues
  • Government restrictions or emergencies

Contact Information

For any delivery-related questions, please contact us:

Mulberry Family Cafe

Website: https://www.mulberryfamily.com

Email: support@mulberryfamily.com

Phone: +91 9884631572

Address: Nagappan Complex, 60, Rajiv Gandhi Salai, OMR Service Rd, Karapakkam, Tamil Nadu 600097

Policy Updates

Mulberry Family Cafe reserves the right to modify this Shipping & Delivery Policy at any time without prior notice. Any updates will be posted on this page and will become effective immediately upon publication.

Note: If you offer pickup only and do not provide home delivery, replace the “Local Delivery” section with:

Currently, Mulberry Family Cafe offers Store Pickup only. Customers can place orders online and collect them from our café during business hours. Home delivery services are not available at this time.