Last Updated: May 2026

Welcome to Mulberry Family.

At Mulberry Family, customer satisfaction is our priority. This Return & Refund Policy outlines the terms and conditions regarding cancellations, returns, and refunds for purchases made through our website.

1. Order Cancellation

Customers may request cancellation of an order before it has been processed or dispatched.

Once an order has been processed, prepared, or delivered, cancellation requests may not be accepted.

To request a cancellation, please contact us immediately through our support channels.

2. Returns

We accept return requests only under the following circumstances:

  • Product received is damaged or defective.
  • Wrong product delivered.
  • Product significantly differs from the description displayed on the website.

To be eligible for a return:

  • The request must be submitted within 7 days of receiving the product.
  • The item must be unused and in its original condition.
  • Original packaging, invoice, and proof of purchase must be provided.

We reserve the right to reject return requests that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products damaged due to misuse or improper handling.
  • Customized or personalized products.
  • Items marked as non-returnable at the time of purchase.
  • Products returned without original packaging or proof of purchase.

4. Refund Policy

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.

If approved:

  • Refunds will be processed to the original payment method used during purchase.
  • Refund processing may take 5–10 business days depending on your bank or payment provider.
  • Refund timelines may vary based on card issuers, UPI providers, banks, or wallet services.

5. Failed or Duplicate Transactions

If your account is debited but the order is not confirmed due to a technical issue, the amount will be automatically refunded to your original payment method within the applicable banking timeline.

6. Shipping Charges

Shipping charges, if applicable, are generally non-refundable unless the return is due to our error, damaged goods, or an incorrect item sent by us.

7. Refund Method

All refunds will be credited back through the original mode of payment used during the transaction. Cash refunds will not be provided.

8. Contact Us

For any return, refund, or cancellation-related queries, please contact us:

Website: www.mulberryfamily.com

Email: support@mulberryfamily.com

Phone: +91 9884631572

Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM

9. Policy Updates

Mulberry Family reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Changes will be posted on this page and become effective immediately upon publication.

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